Last Updated: August 2025

At NOVA Room, we value and are committed to protecting the privacy of every esteemed member. We understand that confidentiality and security are of utmost importance to you. This Privacy Policy explains how we collect, use, protect, and store your personal information during your visits, bookings, and services with us.

1. Information We Collect

As part of your membership and personalized service experience at NOVA Room, we may collect the following categories of information:

Basic Identification Details: Name, gender, date of birth, contact information, etc.

Personal Preferences & Service Records: Skin condition, physical wellness, treatment preferences, previous care history, etc.

Financial Information: Payment details (such as card number, transaction records, etc. — used strictly for payment processing and service transactions).

Images & Video (if applicable): For before-and-after comparisons and treatment evaluation, with separate consent required.

Communication History: Correspondence with our team, inquiries, and service-related communication.

2. Purpose of Information Use

We collect your personal data solely for the following purposes:

To provide customized treatment plans and tailored service experiences

To schedule appointments and offer pre-/post-service support

To enhance service quality and overall client experience

To comply with legal requirements or legitimate governmental inquiries

With your explicit consent, for brand-related content or satisfaction surveys (e.g., anonymized feedback)

3. Information Protection Measures

NOVA Room adheres to industry-standard security practices to safeguard your personal data, including but not limited to:

Tiered internal access controls for sensitive data

Encryption of sensitive member information

Confidentiality agreements signed by all staff; strict prohibition of data leaks

No unauthorized photo-taking, sharing, or posting on social media

Regular system security audits and access reviews

In the event of a security breach, we will conduct a full investigation within 72 hours and notify affected members as required.

4. Information Sharing & Disclosure

We do not sell, rent, or share your personal information with any third parties without your explicit consent, except in the following situations:

To comply with legal obligations or lawful government/regulatory requests

To authorized service providers (e.g., for payment processing, logistics, or system maintenance), who are bound by confidentiality agreements and this policy

When disclosure is necessary to prevent fraud or to protect the legal rights of NOVA Room

5. Data Retention

Your personal information will be retained throughout your active membership period.

If you voluntarily terminate your membership or do not use our services for two consecutive years, we will securely delete or anonymize your data, unless legally required to retain it.

6. Your Rights

As a member, you have the right to:

Access, update, or correct your personal data

Withdraw consent or cancel your membership

Request us to stop using certain types of data (e.g., for marketing purposes)

Request deletion of non-essential data (subject to legal conditions)

To exercise any of these rights, please contact us via the methods listed below.

7. Protection of Minors

NOVA Room does not provide services to individuals under the age of 18. If we unintentionally collect data from a minor, we will promptly delete the information upon verification.

8. Policy Updates

This policy may be updated in accordance with changes in laws or service practices. All revisions will be posted on this page with the updated date. In the case of major updates, we will notify you via our website or SMS.

9. Contact Us

If you have any questions, suggestions, or complaints regarding this Privacy Policy, please reach out to us at:

Customer Support Email: [email protected]

Private Membership Advisor Contact: Please connect with your dedicated beauty consultant directly.

At NOVA Room, your privacy is our lasting promise and unwavering respect.